Reference

What Our Privacy Policy Covers

Your account, your bKash or Nagad number, and the games you open are covered by one policy, written in plain English. We spell out what we store, why we store it, and how you get it removed.

Plain-English policyAccount data onlyWallet numbers kept privateCookies you control
playbd What Our Privacy Policy Covers
TALK TO ACCOUNT HELP

Where to Raise a Data Question

Privacy requests go to a real desk, not a form that disappears. Write to our support email from the number registered on your account, and the agent who picks it up will confirm your identity with a one-time code before touching anything. Live chat works the same way — open it from your wallet page, quote your account number, and ask for the data request queue. If your wallet is already verified, the identity step moves quicker because we match the bKash, Nagad or Rocket number on file.

Privacy email Send from the address or registered number on your account so we can match it, and put 'data request' in the subject line. We reply on that same thread.
Live chat request Open chat from your wallet page, give your account number, and ask the agent to log a data request. The chat team also handles the email queue.
In-account correction Wrong number, closed wallet or changed email? Update it yourself in account settings, then message us if the old value still shows on your profile.
SECURITY AND RETENTION

How We Hold Your Account Records

Handling is boring on purpose. Records sit in the account you log into, access is limited to the staff who answer your tickets, and every lookup leaves a trace. Your bKash, Nagad or Rocket PIN never reaches us — the wallet app handles that step, and we only see the reference number that confirms the transfer. Sign-in from an unrecognised handset needs a one-time code first. When you ask for a copy or a deletion, the request is logged, checked against your registered number, and answered in writing.

What sits on file

Your name, mobile number, wallet reference and play history. We don't keep card numbers, and we never hold your bKash or Nagad PIN — that stays inside your wallet app.

Cookies and sessions

A login cookie keeps the lobby open between pages; a second one counts page loads so we can spot slow screens. Both clear when you sign out or wipe your browser.

Login and device checks

Signing in from a new handset triggers a one-time code to your registered number. If a code arrives when you didn't ask for one, message support and we lock that session.

Retention and removals

We keep records while the account is active, then hold them for the period local rules set before deletion. Ask for removal and we confirm in writing what was deleted.

Questions You Ask About Your Data

The six questions our inbox gets most about this policy. If yours isn't here, send it over and we'll answer it directly, then add the wording to the policy so the next person finds it without writing in.

Your name, mobile number, age check and the wallet you'll use for bKash, Nagad or Rocket. After that we log the games you open and the transfers made on that account.

No. The PIN is entered inside your wallet app, not on our pages. We receive a reference number that confirms the transfer, and that number is all we store.

Yes. Message support from your registered number and ask for deletion. We close the account, then remove records once the holding period local rules require has passed, and confirm by email.

Change it yourself in account settings first. If the old value still appears on a statement or ticket, reply to any support email and an agent corrects it against your verified number.

Studios receive a session token so a title can load, not your name or wallet number. Payment details stay with us and with the wallet operator that processes the transfer.

Any change is posted on this page with a new date at the top, and we email registered accounts when the wording shifts in a way that affects what we store.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.